Question 1

How long does a custom sketch or painting take?

Accepted Answer

Custom sketches and paintings usually take 3 to 7 working days depending on size, level of detail, and current production queue. Estimated completion is shared upon order confirmation.

Question 2

What file formats do you accept for 3D print reference?

Accepted Answer

We accept high-resolution PNG, JPG, JPEG, and PDF images for reference, as well as ready 3D model files (.STL, .OBJ, .3MF) if you already have a 3D model ready for printing.

Question 3

Do you ship pan-India?

Accepted Answer

Yes! We deliver to all serviceable pincodes across India via reliable courier partners. Delivery typically takes 3 to 7 business days after dispatch.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major online payment methods via Razorpay — including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Wallet payments. Cash on Delivery (COD) is also available for eligible standard products.

Question 5

Can I request changes to a custom order after submitting?

Accepted Answer

Minor adjustments can be requested before production or sketching begins. Once physical crafting or 3D printing has started, major changes may not be possible or may incur an additional material fee. Contact us immediately on WhatsApp (+91 9975496144) for urgent change requests.

Question 6

How do I track my order?

Accepted Answer

Once your order is dispatched, a tracking link is sent via WhatsApp and email. You can also message our support team on WhatsApp with your Order ID for real-time shipment updates.

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